System Requirements

  • Processor: Pentium Class
  • Operating System: Microsoft Windows 7/ Vista / 2003 / XP / 2000 / NT4(SP6)
  • Operating System: Macintosh OS X 10.6 snow leopard, 10.5 leopard, 10.4 tigar, 10.3.9 panther
  • Memory: Minimum 256MB (512 MB recommended)
  • Hard Disk : 50 MB of Free disk space
  • Internet Explorer : Vesion 5 or later

Easy Guide to Fix “Unable to Playback MP4 Videos” Error


When I try to play MP4 file using the Windows Media Player then it displays error messages on the screen. One of my friend told that such error messages appears when the MP4 files gets damaged. I have tried multiple times to play the video file but ended up with failure. Could you please help me to recover my damaged files? Why am I unable to play it on the media player? How can I avoid such issues in future? Thank you so much in advance.

As you know, MP4 video is widely used video format which comes with best audio and video quality. These days, playing a video and getting error messages has become a common issues. Sometimes, it leads to video loss situations. Many user complains that they are getting lots of error messages on the screen when they attempt to play the video file. The common error message is given below:-

Cannot play back the file. The format is not supported. (Error=80040265)

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What are the main causes of the MP4 video error?

There are lots of reasons responsible for such annoying messages. The most important points are given below:-

  • The files of Windows Media Player are damaged.
  • Corruption of the media file.
  • The MP4 file uses different codec which is not installed in the player.
  • Using codec which is not supported by Windows media player.
  • Virus or malware infection.
  • Downloading incomplete copy of the video or interruption during the process.

If you want to fix the error message and repair the damaged MP4 video file then you need to make use of MP4 Recovery Software. It is best and effective tool which is designed to repair damaged or corrupted video files in just few clicks. It makes use of powerful algorithms and mechanisms to perform deep scanning and recovers the file without changing its actual quality. It supports easy-to-use interface which guides the users by providing step-by-step instructions. It can be easily handled and understood by the non-technical users also. This tool supports recovery of various video formats also. Hence, we suggest the users to download the trial version of the tool now in order to check its working efficiency.

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